Support
A person reads every message. There is no ticket queue and no chatbot in front of it.
Write to us
The fastest way to reach us, in any of the three languages the app speaks:
Before you write
How do I export my diary?
Settings, then Export. MilavikaFit writes a CSV of your food log and your weigh-ins that opens in any spreadsheet. If the file does not arrive, write to us and we will send it.
How do I delete my account and everything in it?
Settings, then Delete account. It removes your diary, your weigh-ins, your goals and your meal photographs, and it cannot be undone. If you would rather we did it, write to us from the address on the account.
How do I cancel Pro?
Through the App Store or Google Play, where the subscription lives — MilavikaFit cannot cancel it for you, and neither can we. Pro features stay available until the period you already paid for ends.
Why does the calorie estimate look wrong?
A photograph carries no weight or portion size, so the estimate is exactly that. Every entry is editable: correct the portion or the food and the diary uses your figure, not ours.
What happens to my meal photographs?
They are uploaded so the calories can be estimated, and deleted automatically 30 days afterwards. Location metadata never leaves your device. The privacy policy on this site says the same thing in full.